Issued Patents 2019
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10445744 | Systems and methods for customer contact | Jeremy A. Dashe, Jon R. Jay, Donald L. Kaufman, Yung-Chun Lin | 2019-10-15 |
| 10277733 | Single window testing of an interactive contact workflow | Pasquale DeMaio, David Adam Philips | 2019-04-30 |
| 10277743 | Configurable natural language contact flow | Saket Agarwal, Pasquale DeMaio, Jon R. Jay, Jaswinder Singh Randhawa, Nihal Chand Jain | 2019-04-30 |
| 10178600 | Quality-based phone routing | Zachary Lee Yeager, Ajit Kumar, Jon R. Jay | 2019-01-08 |