Issued Patents 2019
Showing 1–7 of 7 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10509671 | Techniques for behavioral pairing in a task assignment system | Zia Chishti, Vikash Khatri, James Edward Elmore | 2019-12-17 |
| 10509669 | Techniques for benchmarking pairing strategies in a task assignment system | Zia Chishti, David Zachary Hudson, Phil Davis, Akbar A. Merchant | 2019-12-17 |
| 10419616 | Matching using agent/caller sensitivity to performance | Zia Chishti, Akbar A. Merchant | 2019-09-17 |
| 10404861 | Techniques for behavioral pairing in a contact center system | Michael Richard Klugerman, Blake Jay Riley | 2019-09-03 |
| 10375246 | Techniques for estimating expected performance in a task assignment system | Zia Chishti, Vikash Khatri | 2019-08-06 |
| 10284727 | Techniques for behavioral pairing in a contact center system | Michael Richard Klugerman, Blake Jay Riley | 2019-05-07 |
| 10244117 | Matching using agent/caller sensitivity to performance | Zia Chishti, Akbar A. Merchant | 2019-03-26 |