Issued Patents 2019
Showing 1–6 of 6 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10484541 | Method and apparatus for improving goal-directed textual conversations between agents and customers | Pallipuram V. Kannan, Ravi Vijayaraghavan, Suchana Seth | 2019-11-19 |
| 10467854 | Method and apparatus for engaging users on enterprise interaction channels | Bhupinder Singh | 2019-11-05 |
| 10417643 | Method for personalizing customer interaction experiences by routing to customer interaction channels | Bhupinder Singh | 2019-09-17 |
| 10339534 | Segregation of chat sessions based on user query | Andrew Chang, Vaibhav Srivastava | 2019-07-02 |
| 10311377 | Categorization of user interactions into predefined hierarchical categories | Ravi Vijayaraghavan, Vaibhav Srivastava, Nitin Kumar Hardeniya | 2019-06-04 |
| 10225405 | Stage-wise analysis of text-based interactions | Prashant V. Ullegaddi, Vaibhav Srivastava | 2019-03-05 |