| 9819798 |
Computer-implemented system and method for efficiently facilitating appointments within a call center via an automatic call distributor |
David Milstein, Tamilselvan Ramasamy |
2017-11-14 |
| 9742908 |
Computer-implemented system and method for identifying call recordings for retention |
Adam Waalkes, Haodong (Howard) Jiang, Matthew Thorn, Tom McCann |
2017-08-22 |
| 9699315 |
Computer-implemented system and method for processing caller responses |
Adam Waalkes, Alastair Sutherland, Haodong Howard Jiang |
2017-07-04 |
| 9674355 |
System and method for processing call data |
Alastair Sutherland, William A. Tolhurst |
2017-06-06 |
| 9667796 |
Computer-implemented system and method for group message delivery |
— |
2017-05-30 |
| 9667789 |
System and method for facilitating agent-caller communication during a call |
Alastair Sutherland |
2017-05-30 |
| 9667793 |
System and method for providing ongoing call center call assistance with the aid of a digital computer |
David Milstein, Howard M. Lee |
2017-05-30 |
| 9621726 |
Computer-implemented system and method for detecting events for use in an automated call center environment |
David Milstein, Howard M. Lee |
2017-04-11 |
| 9565310 |
System and method for message-based call communication |
— |
2017-02-07 |