Issued Patents 2016
Showing 1–4 of 4 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| RE46181 | Method and system for providing adaptive and proactive interaction management for multiple types of business interactions occurring in a multimedia communications environment | Joseph Vincent Monza, David H. Anderson | 2016-10-18 |
| 9424561 | System for scheduling routing rules in a contact center based on forecasted and actual interaction load and staffing requirements | — | 2016-08-23 |
| 9338299 | Distributed constraint-based omptimized routing of interactions | Brian Galvin | 2016-05-10 |
| RE45959 | Method and system for enabling automated and real-time discovery of skills available to agents and systems in a multimedia communications network | Colin Leonard | 2016-03-29 |