Issued Patents 2016
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9519936 | Method and apparatus for analyzing and applying data related to customer interactions with social media | Ravi Garikipati, Andrew Chang, Pallipuram V. Kannan | 2016-12-13 |
| 9460455 | Determining product categories by mining interaction data in chat transcripts | Nitin Kumar Hardeniya, R. Mathangi Sri | 2016-10-04 |
| 9350863 | Method and apparatus for analyzing leakage from chat to voice | R. Mathangi Sri, Nitin Kumar Hardeniya, Vaibhav Srivastava | 2016-05-24 |
| 9275342 | Method and apparatus for intent modeling and prediction | Subhash Ramchandra Kulkarni, Kranthi Mitra ADUSUMILLI | 2016-03-01 |