Issued Patents 2016
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9519936 | Method and apparatus for analyzing and applying data related to customer interactions with social media | Ravi Vijayaraghavan, Ravi Garikipati, Pallipuram V. Kannan | 2016-12-13 |
| 9443252 | Customer journey prediction and resolution | Pallipuram V. Kannan | 2016-09-13 |
| 9325845 | Method and apparatus for diverting callers to Web sessions | Patrick Nguyen, Vedavyas Kadudas, Matt Oshry, Michael Bodell | 2016-04-26 |