| 9514329 |
Computer-implemented system and method for individual message encryption using a unique key |
— |
2016-12-06 |
| 9509845 |
System and method for pairing agents and callers within a call center |
Thomas Veatch |
2016-11-29 |
| 9503574 |
System and method for selecting call recordings for storage |
Adam Waalkes, Haodong (Howard) Jiang, Matthew Thorn, Tom McCann |
2016-11-22 |
| 9484035 |
System and method for distributed speech recognition |
— |
2016-11-01 |
| 9438734 |
System and method for managing a dynamic call flow during automated call processing |
Adam Waalkes, Alastair Sutherland, Haodong (Howard) Jiang, Llance Kezner |
2016-09-06 |
| 9426298 |
Computer-implemented system and method for distributing messages by discussion group |
— |
2016-08-23 |
| RE46109 |
Vehicle navigation system and method |
Alastair Sutherland |
2016-08-16 |
| 9392117 |
Computer-implemented call center architecture and method for optimizing customer experience through in-band expert intervention |
David Milstein, Howard M. Lee |
2016-07-12 |
| 9288323 |
Computer-implemented system and method for simultaneously processing multiple call sessions |
Alastair Sutherland, William A. Tolhurst |
2016-03-15 |
| 9275166 |
Off-line delivery of content through an active screen display |
Maxim Shavit |
2016-03-01 |
| 9264545 |
Computer-implemented system and method for automating call center phone calls |
— |
2016-02-16 |
| 9258414 |
Computer-implemented system and method for facilitating agent-customer calls |
Alastair Sutherland |
2016-02-09 |
| 9237237 |
Computer-implemented system and method for providing messages to users in a discussion group |
— |
2016-01-12 |
