Issued Patents 2004
Showing 1–5 of 5 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6816733 | Tracking agent call processing locations in connection with an automatic call distribution system | Mark Power, Craig Shambaugh, Daniel F. Baker | 2004-11-09 |
| 6810077 | System and method for providing informative communication | — | 2004-10-26 |
| 6804668 | Natural language agent for monitoring a threaded discussion | Craig Shambaugh, Mark Power, Kenneth E. Venner, Jared Bluestein, Jim F. Martin +2 more | 2004-10-12 |
| 6771764 | Schedule based transaction routing | — | 2004-08-03 |
| 6744879 | Profit-based method of assigning calls in a transaction processing system | — | 2004-06-01 |