Issued Patents 2004
Showing 1–2 of 2 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6704410 | System for automatically assigning skill levels to multiple skilled agents in call center agent assignment applications | Keith R. McFarlane, Andrew D. Flockhart, Lucinda M. Sanders, Paul L. Richman | 2004-03-09 |
| 6690788 | Integrated work management engine for customer care in a communication system | David Bauer, Keith R. McFarlane, Andrew D. Flockhart, Lucinda M. Sanders, Gary King +3 more | 2004-02-10 |