Issued Patents 2003
Showing 1–4 of 4 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6636598 | Automated transaction distribution system and method implementing transaction distribution to unavailable agents | Rodney A. Thomson, Joylee E. Kohler | 2003-10-21 |
| 6553114 | System for automatically predicting call center agent work time in a multi-skilled agent environment | Roy A. Jensen, Martin I. Reiman | 2003-04-22 |
| 6535600 | System for automatically routing calls to call center agents in an agent surplus condition based on service levels | Roy A. Jensen, Martin I. Reiman | 2003-03-18 |
| 6510221 | System for automatically routing calls to call center agents in an agent surplus condition based on delay probabilities | Roy A. Jensen, Martin I. Reiman | 2003-01-21 |