Issued Patents 2003
Showing 1–3 of 3 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6553114 | System for automatically predicting call center agent work time in a multi-skilled agent environment | Thomas S. Fisher, Martin I. Reiman | 2003-04-22 |
| 6535600 | System for automatically routing calls to call center agents in an agent surplus condition based on service levels | Thomas S. Fisher, Martin I. Reiman | 2003-03-18 |
| 6510221 | System for automatically routing calls to call center agents in an agent surplus condition based on delay probabilities | Thomas S. Fisher, Martin I. Reiman | 2003-01-21 |