Issued Patents 2003
Showing 1–5 of 5 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6654459 | Enhanced agent authentication in virtual contact center | Srinivas Bala, Mark Jeffrey Foladare, Kathleen C. Fowler, Shelley B. Goldman, Shaoqing Q. Wang +1 more | 2003-11-25 |
| 6650747 | Control of merchant application by system monitor in virtual contact center | Srinivas Bala, Mark Jeffrey Foladare, Kathleen C. Fowler, Shelley B. Goldman, Shaoqing Q. Wang +1 more | 2003-11-18 |
| 6574480 | Method and apparatus for providing intelligent emergency paging | Mark Jeffrey Foladare, Shelley B. Goldman, David Phillip Silverman, Shaoqing Q. Wang, Roy Philip Weber | 2003-06-03 |
| 6542475 | Method and system for providing enhanced call service features at remote locations | Srinivas Bala, Yihsiu Chen, Mark Jeffrey Foladare, Kathleen C. Fowler, Shelley B. Goldman +2 more | 2003-04-01 |
| 6516060 | Advanced call sequencing service | Mark Jeffrey Foladare, Shelley B. Goldman, David Phillip Silverman, Shaoqing Q. Wang | 2003-02-04 |