| 6654459 |
Enhanced agent authentication in virtual contact center |
Srinivas Bala, Kathleen C. Fowler, Shelley B. Goldman, Shaoqing Q. Wang, Roy Philip Weber +1 more |
2003-11-25 |
| 6650747 |
Control of merchant application by system monitor in virtual contact center |
Srinivas Bala, Kathleen C. Fowler, Shelley B. Goldman, Shaoqing Q. Wang, Roy Philip Weber +1 more |
2003-11-18 |
| 6603973 |
Call redirection system |
Shelley B. Goldman, Gary J. Grimes, David Phillip Silverman, Roy Philip Weber |
2003-08-05 |
| 6574480 |
Method and apparatus for providing intelligent emergency paging |
Shelley B. Goldman, David Phillip Silverman, Shaoqing Q. Wang, Roy Philip Weber, Robert S. Westrich |
2003-06-03 |
| 6542475 |
Method and system for providing enhanced call service features at remote locations |
Srinivas Bala, Yihsiu Chen, Kathleen C. Fowler, Shelley B. Goldman, Shaoqing Q. Wang +2 more |
2003-04-01 |
| 6516060 |
Advanced call sequencing service |
Shelley B. Goldman, David Phillip Silverman, Shaoqing Q. Wang, Robert S. Westrich |
2003-02-04 |