JV

Jill M. Vacek

WE West: 16 patents #16 of 400Top 4%
AS Alorica Business Solutions: 3 patents #4 of 20Top 20%
ON Open Invention Network Llc Nc: 2 patents #155 of 251Top 65%
Overall (All Time): #195,707 of 4,157,543Top 5%
22
Patents All Time

Issued Patents All Time

Patent #TitleCo-InventorsDate
10277739 System, method, and computer readable media for confirmation and verification of shipping address data associated with a transaction Mark J. Pettay, Hendryanto Rilantono, Mahmood S. Akhwand 2019-04-30
9729717 Script compliance and agent feedback Mark J. Pettay 2017-08-08
9495963 Script compliance and agent feedback Mark J. Pettay 2016-11-15
9299341 Script compliance using speech recognition and compilation and transmission of voice and text records to clients Mark J. Pettay 2016-03-29
9232058 System, method, and computer readable media for confirmation and verification of shipping address data associated with a transaction Mark J. Pettay, Hendryanto Rilantono, Mahmood S. Akhwand 2016-01-05
9131052 Script compliance and agent feedback Mark J. Pettay 2015-09-08
8817953 System, method, and computer readable media for confirmation and verification of shipping address data associated with a transaction Mark J. Pettay, Hendryanto Rilantono, Mahmood S. Akhwand 2014-08-26
8811592 Script compliance using speech recognition and compilation and transmission of voice and text records to clients Mark J. Pettay 2014-08-19
8504371 Script compliance and agent feedback Mark J. Pettay 2013-08-06
8484030 Script compliance and quality assurance using speech recognition Mark J. Pettay 2013-07-09
8352276 Script compliance and agent feedback Mark J. Pettay 2013-01-08
8239444 System, method, and computer readable media for confirmation and verification of shipping address data associated with a transaction Mark J. Pettay, Hendryanto Rilantono, Mahmood S. Akhwand 2012-08-07
8229752 Script compliance and agent feedback Mark J. Pettay 2012-07-24
8219401 Script compliance and quality assurance using speech recognition Mark J. Pettay 2012-07-10
8180643 Script compliance using speech recognition and compilation and transmission of voice and text records to clients Mark J. Pettay 2012-05-15
7966187 Script compliance and quality assurance using speech recognition Mark J. Pettay 2011-06-21
7739115 Script compliance and agent feedback Mark J. Pettay 2010-06-15
7739326 System, method, and computer readable media for confirmation and verification of shipping address data associated with transaction Mark J. Pettay, Hendryanto Rilantono, Mahmood S. Akhwand 2010-06-15
7403967 Methods, apparatus, and computer readable media for confirmation and verification of shipping address data associated with a transaction Mark J. Pettay, Hendryanto Rilantono, Mahmood S. Akhwand 2008-07-22
6937702 Method, apparatus, and computer readable media for minimizing the risk of fraudulent access to call center resources Mark J. Pettay, Hendryanto Rilantono, Mahmood S. Akhwand, Gary L. West 2005-08-30
6862343 Methods, apparatus, scripts, and computer readable media for facilitating secure capture of sensitive data for a voice-based transaction conducted over a telecommunications network Mark J. Pettay, Hendryanto Rilantono, Mahmood S. Akhwand 2005-03-01
6804331 Method, apparatus, and computer readable media for minimizing the risk of fraudulent receipt of telephone calls Mark J. Pettay, Hendryanto Rilantono, Mahmood S. Akhwand 2004-10-12