Issued Patents All Time
Showing 1–7 of 7 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 7469047 | Integrated ACD and IVR scripting for call center tracking of calls | Michael Shelton, David Peterson | 2008-12-23 |
| 7321298 | Skills based routing method and system for call center | Michael Shelton, David Peterson | 2008-01-22 |
| 7068774 | Integrated acd and ivr scripting for call center tracking of calls | Michael Shelton, David Peterson | 2006-06-27 |
| 6763104 | Call center IVR and ACD scripting method and graphical user interface | Michael Shelton, David Peterson | 2004-07-13 |
| 6707904 | Method and system for collecting reports for call center monitoring by supervisor | Michael Shelton, David Peterson | 2004-03-16 |
| 6603854 | System and method for evaluating agents in call center | Michael Shelton, David Peterson | 2003-08-05 |
| 6587556 | Skills based routing method and system for call center | Michael Shelton, David Peterson | 2003-07-01 |