Issued Patents All Time
Showing 1–11 of 11 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12413671 | Computer-based systems configured to monitor a communication session and generate a training session and methods of use thereof | Joshua Edwards, Alexander Lin, Mia Rodriguez, Guadalupe Bonilla, Michael Mossoba +3 more | 2025-09-09 |
| 12367345 | Identifying high effort statements for call center summaries | Zachary S. Brown, Chris Symons | 2025-07-22 |
| 12219095 | System and method for providing personalized customer experience in interactive communications | — | 2025-02-04 |
| 12101439 | System and method for identifying themes in interactive communications | — | 2024-09-24 |
| 12022026 | System and method for serving multiple customers by a live agent | Joshua Edwards, Guadalupe Bonilla, Tyler Maiman, Michael Mossoba, Vahid Khanagha +4 more | 2024-06-25 |
| 11989514 | Identifying high effort statements for call center summaries | Zachary S. Brown, Chris Symons | 2024-05-21 |
| 11943392 | System and method for providing personalized customer experience in interactive communications | — | 2024-03-26 |
| 11922926 | Systems and methods for correcting automatic speech recognition errors | Feng Qiu, Guadalupe Bonilla, Meredith L. Critzer, Michael Mossoba, Alexander Lin +4 more | 2024-03-05 |
| 11849069 | System and method for identifying themes in interactive communications | — | 2023-12-19 |
| 11563852 | System and method for identifying complaints in interactive communications and providing feedback in real-time | Adam Faulkner, Maury Courtland, David A. Chen, Jonathan Frank GALSURKAR | 2023-01-24 |
| 10762390 | Computer-based visualization of machine-learning models and behavior | Ning Jin, Ethem F. Can, Xiangqian Hu, Saratendu Sethi | 2020-09-01 |