Patent Leaderboard
USPTO Patent Rankings Data through Dec 31, 2025
Home › Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue

Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue

US Patent RE46852 · Granted May 15, 2018

Assignee

Inventors

View full patent text on Google Patents →

More Patents by These Inventors

Systems and methods for extended agent capacity2021
System and method for assisting agents via artificial intelligence2020
System and method for contact center shared economy2019
Authentication system and method based on authentication annotations2019
Interaction request processing according to client pre-configured schedule2019
Method and system for integrating an interaction management system with a busine2019
Customer-centric network-based conferencing2019
System and method for intelligent task management and routing2018
System and method for social message classification based on influence2018
Method and apparatus for anticipating and planning communication-center resource2018
System and methods for integrating short message service messaging with contact 2018
Method and apparatus for anticipating and planning communication-center resource2018