Managing service levels provided by service providers

Assignee

• IBM

Inventors

• Jean-Marc Berthaud (21 patents)
• Melissa J. Buco (18 patents)
• Rong N. Chang (30 patents)
• Joel D. Dalsky (7 patents)
• Shih-Chung Fang (4 patents)
• Laura Zaihua Luan (14 patents)
• Lee Tsiao (4 patents)
• Christopher Ward (25 patents)

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