Patent Leaderboard
USPTO Patent Rankings Data through Dec 31, 2025
Home › System and method for detecting emotions at different steps in a communication

System and method for detecting emotions at different steps in a communication

US Patent 8054964 · Granted Nov 8, 2011

Assignee

Inventors

View full patent text on Google Patents →

More Patents by These Inventors

Communications-enabled dynamic social network routing utilizing presence2020
Communications-enabled dynamic social network routing utilizing presence2020
Communications-enabled dynamic social network routing utilizing presence2020
System and method for scheduling based on service completion objectives2020
Context-based dynamic adjustment to pacing algorithm2017
Bitmaps for next generation contact center2017
Outbound effectiveness through management of idle agent pool2016
Agent skill promotion and demotion based on contact center state2015
Adjustment of contact routing decisions to reward agent behavior2015
Method and apparatus for assessing the status of work waiting for service2015
Qualifier set creation for work assignment engine2015
System, method, and apparatus for determining effectiveness of advanced call cen2015