Patent Leaderboard
USPTO Patent Rankings Data through Dec 31, 2025
Home › Intelligent inbound/outbound communications blending

Intelligent inbound/outbound communications blending

US Patent 7035927 · Granted Apr 25, 2006

Estimated economic value: $25,247,000 ⓘ

Assignee

Inventors

View full patent text on Google Patents →

More Patents by These Inventors

Communications-enabled dynamic social network routing utilizing presence2020
Communications-enabled dynamic social network routing utilizing presence2020
System and method for scheduling based on service completion objectives2020
Context-based dynamic adjustment to pacing algorithm2017
Bitmaps for next generation contact center2017
Outbound effectiveness through management of idle agent pool2016
Agent skill promotion and demotion based on contact center state2015
Adjustment of contact routing decisions to reward agent behavior2015
Method and apparatus for assessing the status of work waiting for service2015
Qualifier set creation for work assignment engine2015
System, method, and apparatus for determining effectiveness of advanced call cen2015
Servicing calls in call centers based on estimated call value2014