Patent Leaderboard
USPTO Patent Rankings Data through Dec 31, 2025
Home › Integrated intelligent call blending

Integrated intelligent call blending

US Patent 5467391 · Granted Nov 14, 1995

Assignee

No assignee recorded.

Inventors

View full patent text on Google Patents →

More Patents by These Inventors

Dynamically allocating server resources to competing classes of work based upon 2013
Method and apparatus to forecast the availability of a resource2011
Coordinating work assignments for contact center agents2010
Arrangement for scheduling tasks based on probability of availability of resourc2008
Adaptive feedback arrangement for controlling agent availability service level i2007
Dynamically allocating server resources to competing classes of work based upon 2007
Autonomous dispatcher method and apparatus2007
Queued task/queued resource state forecaster2006
Multiple call handling in a call center2003
Reserving resources for anticipated work items via simulated work items2003
Hierarchical service level remediation for competing classes based upon achievem2003
Dynamically assigning priorities for the allocation of server resources to compl2001