Issued Patents All Time
Showing 1–3 of 3 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 7424108 | Optimal dynamic agent state assignment | Ronald F. Gruia | 2008-09-09 |
| 6728363 | Determining expected call waiting time in a call center queue | Thien Vo-Dai | 2004-04-27 |
| 6621901 | Optimal dynamic agent state assignment | Ronald F. Gruia | 2003-09-16 |