| 12381981 |
Customer request routing system based on customers and agents |
Kevin Lee, Logendra Naidoo |
2025-08-05 |
| 12190868 |
Customer advocacy through a virtual assistant coupled to a contact center |
Logendra Naidoo |
2025-01-07 |
| 11818296 |
Method to supply contact center resources during overflow state using back office personnel |
Kevin Lee |
2023-11-14 |
| 11798549 |
Generating action items during a conferencing session |
Kevin Lee, Logendra Naidoo |
2023-10-24 |
| 11750737 |
Electronic communication system and method with sentiment analysis |
Kevin Lee, Justin Ghantous, Logendra Naidoo |
2023-09-05 |
| 11711407 |
Automated pausing of audio and/or video during a conferencing session |
Kevin Lee |
2023-07-25 |
| 11570304 |
On-demand contact center electronic communication system and method |
Nishu Sharma, Kevin Lee, Darren Mombourquette, Timothy Kefford |
2023-01-31 |
| 11546392 |
In-conference question summary system |
Kevin Lee, Logendra Naidoo |
2023-01-03 |
| 11349982 |
Electronic communication system and method with sentiment analysis |
Kevin Lee, Justin Ghantous, Logendra Naidoo |
2022-05-31 |
| 11178284 |
Electronic communication system for providing expert information and method of using same |
Justin Ghantous, Kevin Lee |
2021-11-16 |
| 11032092 |
System and method for recording and reviewing mixed-media communications |
Michael Montcalm, Justin Ghantous |
2021-06-08 |