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System and method for automatically generating adaptive interaction logs from customer interaction text |
Stephen C. Gates, Mary S. Neff, Youngja Park, Wilfried Teiken |
2015-04-21 |
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System and method for automatically generating adaptive interaction logs from customer interaction text |
Stephen C. Gates, Mary S. Neff, Youngja Park, Wilfried Teiken |
2014-02-04 |
| 8370155 |
System and method for real time support for agents in contact center environments |
Keh-Shin F. Cheng, Stephen C. Gates, Mary S. Neff, Youngja Park, Wilfried Teiken |
2013-02-05 |
| 7945438 |
Automated glossary creation |
Laurent Balmelli, Mitchell A. Cohen, Sai Zeng |
2011-05-17 |
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System and method for identifying document structure and associated metainformation |
Branimir K. Boguraev, Keh-Shin F. Cheng, Anni R. Coden, Michael A. Tanenblatt, Wilfried Teiken |
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| 7536297 |
System and method for hybrid text mining for finding abbreviations and their definitions |
Youngja Park |
2009-05-19 |
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Document summarization based on topicality and specificity |
Rie Ando, Branimir K. Boguraev |
2008-03-18 |
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System, method, and program product for identifying and describing topics in a collection of electronic documents |
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2004-08-10 |
| 6185553 |
System and method for implementing cooperative text searching |
James William Cooper |
2001-02-06 |
| 5832480 |
Using canonical forms to develop a dictionary of names in a text |
Misook A. Choi, Yael Ravin, Faye Nina Wacholder |
1998-11-03 |
| 5826260 |
Information retrieval system and method for displaying and ordering information based on query element contribution |
John M. Prager, Yael Ravin, Mark N. Wegman |
1998-10-20 |
| 5809496 |
Hybrid search |
Sebastian Goeser |
1998-09-15 |
| 5423032 |
Method for extracting multi-word technical terms from text |
John S. Justeson, Slava M. Katz |
1995-06-06 |