Issued Patents All Time
Showing 1–8 of 8 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9031222 | Automatic supervisor intervention for calls in call center based upon video and/or speech analytics of calls | Jeffrey Wolfeld, Vijetha Vadlakonda, Vaishali Mithbaokar | 2015-05-12 |
| 6609089 | Method and apparatus for providing interactive services with multiple interfaces | Thomas J. Ball, Peter J. Danielsen, Lalita Jategaonkar Jagadeesan, Konstantin Laufer, Peter Andrew Mataga | 2003-08-19 |
| 6600736 | Method of providing transfer capability on web-based interactive voice response services | Thomas J. Ball, Peter J. Danielsen, Peter Andrew Mataga | 2003-07-29 |
| 6587822 | Web-based platform for interactive voice response (IVR) | Michael K. Brown, Brian Carl Schmult, Curtis Tuckey | 2003-07-01 |
| 6529863 | Method and apparatus for providing interactive services with multiple interfaces | Thomas J. Ball, Peter J. Danielsen, Lalita Jategaonkar Jagadeesan, Konstantin Laufer, Peter Andrew Mataga | 2003-03-04 |
| 6459774 | Structured voicemail messages | Thomas J. Ball, Michael Benedikt, Peter Andrew Mataga, Carlos Miguel Puchol, Curtis Tuckey | 2002-10-01 |
| 6393107 | Method and apparatus for creating and sending structured voicemail messages | Thomas J. Ball, Michael Benedikt, Peter Andrew Mataga, Carlos Miguel Puchol, Curtis Tuckey | 2002-05-21 |
| 6240391 | Method and apparatus for assembling and presenting structured voicemail messages | Thomas J. Ball, Michael Benedikt, Peter Andrew Mataga, Carlos Miguel Puchol, Curtis Tuckey | 2001-05-29 |