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2013-07-30 |
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Method and apparatus to forecast the availability of a resource |
— |
2011-02-08 |
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Joyce A. Clippinger, Bridget Rosen |
2010-10-19 |
| 7386850 |
Arrangement for scheduling tasks based on probability of availability of resources at a future point in time |
— |
2008-06-10 |
| 7266193 |
Adaptive feedback arrangement for controlling agent availability service level in a predictive dialer |
— |
2007-09-04 |
| 7200219 |
Dynamically allocating server resources to competing classes of work based upon achievement of service goals |
Thomas J. Edwards |
2007-04-03 |
| 7170990 |
Autonomous dispatcher method and apparatus |
Chad Hunter, Steven A. Frare |
2007-01-30 |
| 7095841 |
Queued task/queued resource state forecaster |
— |
2006-08-22 |
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Reserving resources for anticipated work items via simulated work items |
— |
2003-10-21 |
| 6560649 |
Hierarchical service level remediation for competing classes based upon achievement of service level goals |
Joyce A. Clippinger |
2003-05-06 |
| 6272544 |
Dynamically assigning priorities for the allocation of server resources to completing classes of work based upon achievement of server level goals |
— |
2001-08-07 |
| 5467391 |
Integrated intelligent call blending |
Norman J. Donaghue, Jr., Clinton J. Hurd |
1995-11-14 |