Issued Patents All Time
Showing 1–25 of 30 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8402070 | Training, certifying, assigning and collaborating agents among multiple users | Karl A. Walder | 2013-03-19 |
| 8065168 | Method, system and computer program code for automatically generating software for reformatting incoming data | — | 2011-11-22 |
| 7856617 | Method, system and computer program product for creating software for processing an insurance claim | — | 2010-12-21 |
| 7324528 | Remote access, emulation, and control of office equipment | — | 2008-01-29 |
| 6925607 | Method for consolidation of multiple data sources | James E. Owen | 2005-08-02 |
| 6868395 | Business transactions using the internet | Karl A. Walder, Boguslaw Gil | 2005-03-15 |
| 6362838 | Method for consolidation of multiple data sources | James E. Owen | 2002-03-26 |
| 6359892 | Remote access, emulation, and control of office equipment, devices and services | — | 2002-03-19 |
| 6314089 | Creating and using an adaptable multiple-contact transaction object | James E. Owen | 2001-11-06 |
| RE36416 | Method and apparatus for dynamic and interdependent processing of inbound calls and outbound calls | James W. Crooks, Jr., Dean Harris | 1999-11-30 |
| 5963635 | Method and apparatus for providing result-oriented customer service | James E. Owen | 1999-10-05 |
| 5828731 | Method and apparatus for non-offensive termination of an outbound call and for detection of an answer of an outbound call by an answering machine | Chester P. Quinn | 1998-10-27 |
| 5675637 | Method for automatically obtaining and presenting data from multiple data sources | James E. Owen | 1997-10-07 |
| 5594791 | Method and apparatus for providing result-oriented customer service | James E. Owen | 1997-01-14 |
| 5581602 | Non-offensive termination of a call detection of an answering machine | Chester P. Quinn | 1996-12-03 |
| 5511112 | Automated voice system for improving agent efficiency and improving service to parties on hold | — | 1996-04-23 |
| 5309505 | Automated voice system for improving agent efficiency and improving service to parties on hold | Charles L. Warner, II | 1994-05-03 |
| 5214688 | Method and apparatus for dynamic and interdependent processing of inbound calls and outbound calls | James W. Crooks, Jr., Dean Harris | 1993-05-25 |
| 5070525 | Method for avoiding call blocking | James W. Crooks, Jr., Charles L. Warner, II | 1991-12-03 |
| 4894857 | Method and apparatus for customer account servicing | James W. Crooks, Jr., Curtis G. Marks, Charles L. Warner, II | 1990-01-16 |
| 4797911 | Customer account online servicing system | James W. Crooks, Jr., Curtis G. Marks | 1989-01-10 |
| 4782510 | Telephone answering machine with digital storage of announcements and messages | — | 1988-11-01 |
| 4742538 | Current source and off-hook detector | — | 1988-05-03 |
| 4742539 | Telephone loop current modulator | — | 1988-05-03 |
| 4720853 | Ring signal discriminator | — | 1988-01-19 |