Issued Patents All Time
Showing 1–5 of 5 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11650996 | Determining query intent and complexity using machine learning | Xiao Xiao, Ling Feng Wei, Itai Jeczmien, Andre Felipe Luis, Jonathan Lunt +1 more | 2023-05-16 |
| 11429405 | Method and apparatus for providing personalized self-help experience | Yao H. Morin, Ling Feng Wei, Chris Peters, Itai Jeczmien | 2022-08-30 |
| 11334635 | Domain specific natural language understanding of customer intent in self-help | Yao H. Morin, Jonathan Lunt, Joseph Cessna | 2022-05-17 |
| 11270235 | Routing system to connect a user with a qualified agent | Xiao Xiao, Yao H. Morin, Peter Ouyang | 2022-03-08 |
| 10664540 | Domain specific natural language understanding of customer intent in self-help | Yao H. Morin, Jonathan Lunt, Joseph Cessna | 2020-05-26 |