Issued Patents All Time
Showing 26–50 of 110 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9323793 | Control data driven modifications and generation of new schema during runtime operations | Shruti Choudhary, Jeff J. Li | 2016-04-26 |
| 9311420 | Customizing web 2.0 application behavior based on relationships between a content creator and a content requester | William V. Da Palma, Victor S. Moore | 2016-04-12 |
| 9247056 | Identifying contact center agents based upon biometric characteristics of an agent's speech | Baiju D. Mandalia, Victor S. Moore | 2016-01-26 |
| 9129599 | Automated tuning of speech recognition parameters | Girish Dhanakshirur, Baiju D. Mandalia | 2015-09-08 |
| 9055150 | Skills based routing in a standards based contact center using a presence server and expertise specific watchers | Baiju D. Mandalia, Victor S. Moore | 2015-06-09 |
| 9047869 | Free form input field support for automated voice enablement of a web page | Victor S. Moore | 2015-06-02 |
| 9014347 | Voice print tagging of interactive voice response sessions | Victor S. Moore, David Nahamoo, Christopher J. Vavra | 2015-04-21 |
| 8903052 | Voice print tagging of interactive voice response sessions | Victor S. Moore, David Nahamoo, Christopher J. Vavra | 2014-12-02 |
| 8874447 | Inferring switching conditions for switching between modalities in a speech application environment extended for interactive text exchanges | William V. Da Palma, Baiju D. Mandalia, Victor S. Moore | 2014-10-28 |
| 8831950 | Automated voice enablement of a web page | Victor S. Moore | 2014-09-09 |
| 8817954 | Using a complex events processor (CEP) to direct the handling of individual call sessions by an interactive voice response (IVR) system | Edward M. Lynch, David D. Martin, Jared M. Michalec, Victor S. Moore | 2014-08-26 |
| 8675859 | Implementing a contact center using open standards and non-proprietary components | Baiju D. Mandalia, Victor S. Moore | 2014-03-18 |
| 8654940 | Dialect translator for a speech application environment extended for interactive text exchanges | William V. Da Palma, Baiju D. Mandalia, Victor S. Moore | 2014-02-18 |
| 8639515 | Extending voice-based markup using a plug-in framework | Brien H. Muschett | 2014-01-28 |
| 8594305 | Enhancing contact centers with dialog contracts | William V. Da Palma, Baiju D. Mandalia, Victor S. Moore | 2013-11-26 |
| 8543404 | Proactive completion of input fields for automated voice enablement of a web page | Victor S. Moore | 2013-09-24 |
| 8379804 | Using a complex events processor (CEP) to direct the handling of individual call sessions by an interactive voice response (IVR) system | Edward M. Lynch, David D. Martin, Jared M. Michalec, Victor S. Moore | 2013-02-19 |
| 8296139 | Adding real-time dictation capabilities for speech processing operations handled by a networked speech processing system | William V. Da Palma, Brien H. Muschett, Ronald D. Swan | 2012-10-23 |
| 8259923 | Implementing a contact center using open standards and non-proprietary components | Baiju D. Mandalia, Victor S. Moore | 2012-09-04 |
| 8239204 | Inferring switching conditions for switching between modalities in a speech application environment extended for interactive text exchanges | William V. Da Palma, Baiju D. Mandalia, Victor S. Moore | 2012-08-07 |
| 8229750 | Barge-in capabilities of a voice browser | Thomas E. Creamer, Victor S. Moore, Ricardo Dos Santos, James J. Sliwa | 2012-07-24 |
| 8204182 | Dialect translator for a speech application environment extended for interactive text exchanges | William V. Da Palma, Baiju D. Mandalia, Victor S. Moore | 2012-06-19 |
| 8204181 | Telecommunications voice server leveraging application web-server capabilities | Thomas E. Creamer, Victor S. Moore, Ricardo Dos Santos, James J. Sliwa | 2012-06-19 |
| 8189563 | View coordination for callers in a composite services enablement environment | William V. Da Palma, Baiju D. Mandalia, Victor S. Moore | 2012-05-29 |
| 8140695 | Load balancing and failover of distributed media resources in a media server | — | 2012-03-20 |