Issued Patents All Time
Showing 1–25 of 32 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12271916 | System and method for autogenerated synthetic operational customer satisfaction scoring and analysis | Linda Chen | 2025-04-08 |
| 11948160 | System and method for autogenerated synthetic operational customer satisfaction scoring and analysis | Linda Chen | 2024-04-02 |
| 11799808 | System and method for automated end-to-end web interaction testing | Geoff Willshire | 2023-10-24 |
| 11790886 | System and method for synthesizing automated test cases from natural interactions | Geoff Willshire, Thomas Fejes | 2023-10-17 |
| 11783267 | Automated multi-channel customer journey testing | Geoff Willshire | 2023-10-10 |
| 11588766 | Mobile dashboard for automated contact center testing | Geoff Willshire, Gavin Sansom | 2023-02-21 |
| 11265272 | System and method for automated end-to-end web interaction testing | Geoff Willshire | 2022-03-01 |
| 11178080 | Mobile dashboard for automated contact center testing | Geoff Willshire, Gavin Sansom | 2021-11-16 |
| 11178276 | System and method for integrated CX-AX contact center testing | Geoff Willshire | 2021-11-16 |
| 11010704 | Automated multi-channel customer journey testing | Geoff Willshire | 2021-05-18 |
| 10877876 | System and method for automated thin client contact center agent desktop testing | Geoff Willshire | 2020-12-29 |
| 10694027 | System and method for automated voice quality testing | Geoff Willshire | 2020-06-23 |
| 10659601 | System and method for integrated CX-AX contact center testing | Geoff Willshire | 2020-05-19 |
| 10659402 | System and method for automated end-to-end web interaction testing | Geoff Willshire | 2020-05-19 |
| 10523604 | Mobile dashboard for automated contact center testing | Geoff Willshire, Gavin Sansom | 2019-12-31 |
| 10419606 | Call recording test suite | Luan G. Tran | 2019-09-17 |
| 10326880 | System and method for integrated CX-AX contact center testing | Geoff Willshire | 2019-06-18 |
| 10291776 | Interactive voice response system crawler | Geoff Willshire, Ian Ng, Thomas Fejes | 2019-05-14 |
| 10268571 | System and method for automated thin client contact center agent desktop testing | Geoff Willshire | 2019-04-23 |
| 10230836 | System and method for automated voice quality testing | Geoff Willshire | 2019-03-12 |
| 10127513 | Automated multi-channel customer journey testing | Geoff Willshire | 2018-11-13 |
| 10091356 | Interactive voice response system crawler | Geoff Willshire, Thomas Fejes | 2018-10-02 |
| 9888110 | System and method for automated adaptation and improvement of speaker authentication in a voice biometric system environment | — | 2018-02-06 |
| 9553977 | System and method for automated adaptation and improvement of speaker authentication in a voice biometric system environment | — | 2017-01-24 |
| 9544251 | System and method for automated chat testing | Geoff Willshire | 2017-01-10 |