| 10108991 |
Instant customer service feedback system |
Carrie Anne Hanson, Alicia C. Jones-McFadden, Brent Alan Shelkey, Kimberly Ya-chin Chang, Sarah Beth Gottfried +3 more |
2018-10-23 |
| 9940409 |
Contextual search tool |
Brent Alan Shelkey, Alicia C. Jones-McFadden, Carrie Anne Hanson, Ivory Assan, Shira Bauman +3 more |
2018-04-10 |
| 9922117 |
Contextual search input from advisors |
Carrie Anne Hanson, Alicia C. Jones-McFadden, Brent Alan Shelkey, Ivory Assan, Shira Bauman +3 more |
2018-03-20 |
| 9785304 |
Linking customer profiles with household profiles |
Carrie Anne Hanson, Alicia C. Jones-McFadden, Brent Alan Shelkey, Shuangshuang Li, Ivory Assan +3 more |
2017-10-10 |
| 9692897 |
Routing calls to preferred agents |
Carrie Anne Hanson, Alicia C. Jones-McFadden, Brent Alan Shelkey, Kimberly Ya-chin Chang, Sarah Beth Gottfried +3 more |
2017-06-27 |
| 9503686 |
Review bucket for video conferences |
Carrie Anne Hanson, Alicia C. Jones-McFadden, Brent Alan Shelkey, Kimberly Ya-chin Chang, Sarah Beth Gottfried +3 more |
2016-11-22 |
| 9380265 |
Call indicator tool |
Carrie Anne Hanson, Alicia C. Jones-McFadden, Brent Alan Shelkey, Kimberly Ya-chin Chang, Sarah Beth Gottfried +3 more |
2016-06-28 |
| 8548854 |
Content distribution utilizing access parameter data |
Ty C. Vaughan, Richard Huw Thomas, Jan Vlcek, Sunil Mathur, Jian James Chen +3 more |
2013-10-01 |
