Issued Patents All Time
Showing 1–4 of 4 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10572879 | Agent driven media-agnostic work item grouping and sharing over a consult medium | Chad Hunter | 2020-02-25 |
| 8238541 | Intent based skill-set classification for accurate, automatic determination of agent skills | — | 2012-08-07 |
| 8116446 | Agent driven work item awareness for tuning routing engine work-assignment algorithms | — | 2012-02-14 |
| 8073129 | Work item relation awareness for agents during routing engine driven sub-optimal work assignments | — | 2011-12-06 |