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David Horen, Jason Houseworth |
2024-12-31 |
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Measuring contact center agent effectiveness using a predictive model |
Thomas J. Miller, William D. Andrews |
2018-02-13 |
| RE46478 |
System and method for preemptive goals based routing of contact records |
Richard Rodenbusch |
2017-07-11 |
| RE46467 |
Method and system for distributing outbound telephone calls |
Richard Rodenbusch |
2017-07-04 |
| RE46420 |
Method and system for distributing outbound telephone calls |
Richard Rodenbusch |
2017-05-30 |
| 9251514 |
Systems and methods for identifying biometric information as trusted and authenticating persons using trusted biometric information |
— |
2016-02-02 |
| 9143506 |
Systems and methods for identifying biometric information as trusted and authenticating persons using trusted biometric information |
— |
2015-09-22 |
| 8914645 |
Systems and methods for identifying biometric information as trusted and authenticating persons using trusted biometric information |
— |
2014-12-16 |
| RE44979 |
System and method for common account based routing of contact records |
Richard Rodenbusch |
2014-07-01 |
| 8572398 |
Systems and methods for identifying biometric information as trusted and authenticating persons using trusted biometric information |
— |
2013-10-29 |
| 8175258 |
System and method for common account based routing of contact records |
Richard Rodenbusch |
2012-05-08 |
| 7715546 |
System and method for updating contact records |
Ezra U. Pagel, Thomas J. Miller |
2010-05-11 |
| 7502460 |
Method and system for distributing outbound telephone calls |
Richard Rodenbusch |
2009-03-10 |
| 7239692 |
Method and system for distributing outbound telephone calls |
Richard Rodenbusch |
2007-07-03 |
| 7158629 |
System and method for preemptive goals based routing of contact records |
Richard Rodenbusch |
2007-01-02 |
| 7142662 |
Method and system for distributing outbound telephone calls |
Richard Rodenbusch |
2006-11-28 |
| 7139389 |
System and method for allocating contact resources to contact resource users |
— |
2006-11-21 |
| 7103173 |
System and method for preemptive goals based routing of contact records |
Richard Rodenbusch |
2006-09-05 |
| 7054434 |
System and method for common account based routing of contact records |
Richard Rodenbusch |
2006-05-30 |
| 6956941 |
Method and system for scheduling inbound inquiries |
Alexander N. Svoronos, Thomas J. Miller |
2005-10-18 |
| 6859529 |
Method and system for self-service scheduling of inbound inquiries |
Alexander N. Svoronos, Thomas J. Miller |
2005-02-22 |
| 5802161 |
Method and system for optimized scheduling |
Alexander N. Svoronos |
1998-09-01 |