Issued Patents All Time
Showing 1–23 of 23 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10623571 | Automated assistance for customer care chats | Stephen J. Griesmer, James Gordon Beattie, Jr., Charles Richard COOKE, Steven H. Lewis, Benjamin Rudman | 2020-04-14 |
| 10484491 | Personalized monitoring of data collected by the internet of things | Tum J. Lee, Thiru Ilango, Gregory C. Sheehan | 2019-11-19 |
| 10447622 | Identifying trending issues in organizational messaging | Rujuta Patel, Anamaria Csupor, Thomas Tam, Thomas Wirtz | 2019-10-15 |
| 10051123 | Automated assistance for customer care chats | Stephen J. Griesmer, James Gordon Beattie, Jr., Charles Richard COOKE, Steven H. Lewis, Benjamin Rudman | 2018-08-14 |
| 10009434 | Methods, systems, and products for personalized monitoring of data | Tum J. Lee, Thiru Ilango, Gregory C. Sheehan | 2018-06-26 |
| 9635176 | Automated assistance for customer care chats | Stephen J. Griesmer, James Gordon Beattie, Jr., Charles Richard COOKE, Steven H. Lewis, Benjamin Rudman | 2017-04-25 |
| 9560151 | Methods, systems, and products for personalized monitoring of data | Tum J. Lee, Thiru Ilango, Gregory C. Sheehan | 2017-01-31 |
| 9268860 | Methods, systems, and products for personalized monitoring of data | Tum J. Lee, Thiru Ilango, Gregory C. Sheehan | 2016-02-23 |
| 9083561 | Automated assistance for customer care chats | Stephen J. Griesmer, James Gordon Beattie, Jr., Charles Richard COOKE, Steven H. Lewis, Benjamin Rudman | 2015-07-14 |
| 8989015 | Method and apparatus for managing packet congestion | Paritosh Bajpay, Chuan-Chuen Chang, Mark Hunt, Thiru Ilango, Michael Lambert +2 more | 2015-03-24 |
| 8717869 | Methods and apparatus to detect and restore flapping circuits in IP aggregation network environments | Chen-Yui Yang, Paritosh Bajpay, Robert J. Ferro, Luis Figueroa, Thiru Ilango +1 more | 2014-05-06 |
| 8700761 | Method and system for detecting and managing a fault alarm storm | Paritosh Bajpay, Wen-Jui Li, Chao Luo, Chen-Yui Yang, Daniel Zuckerman | 2014-04-15 |
| 8606821 | Method and apparatus for consolidating call data records | Hossein Eslambolchi, John McCanuel, Paritosh Bajpay | 2013-12-10 |
| 8254260 | Method and apparatus for managing packet congestion | Paritosh Bajpay, Chuan-Chuen Chang, Mark Hunt, Thiru Ilango, Michael Lambert +2 more | 2012-08-28 |
| 8205116 | Common chronics resolution management | Chen-Yui Yang, Paritosh Bajpay | 2012-06-19 |
| 8045476 | Apparatus and method for managing a network | Neerav Mehta, Paritosh Bajpay, Chen-Yui Yang, Devendra Chaudhary, Thiru Ilango | 2011-10-25 |
| 8004962 | Method and system of addressing a problem associated with a network including a video access ready device | Chen-Yui Yang, Paritosh Bajpay, Raghvendra Savoor, Xidong Wu, Thiru Ilango | 2011-08-23 |
| 7804781 | Methods and apparatus to detect border gateway protocol session failures | Zhijian Xu, Paritosh Bajpay, Chen-Yui Yang, David H. Lu, Luis Figueroa | 2010-09-28 |
| 7568133 | Methods of proactive network maintenance by automatic creation of trouble tickets | Paul Bette, Harold Guardo | 2009-07-28 |
| 6883119 | Methods of proactive network maintenance by automatic creation of trouble tickets | Paul Bette, Harold Guardo | 2005-04-19 |
| 5675607 | Method and apparatus for facilitating the making of card calls | Thomas Alesio, Albert Friedes, Dooyong Lee | 1997-10-07 |
| 5450479 | Method and apparatus for facilitating the making of card calls | Thomas Alesio, Albert Friedes, Dooyong Lee | 1995-09-12 |
| 5357564 | Intelligent call screening in a virtual communications network | Alok Gupta, Paramdeep S. Sahni | 1994-10-18 |