| 6690786 |
Telephone system having multiple administrators of switching system resources |
James Allen Kowal |
2004-02-10 |
| 6389397 |
User identification system using improved voice print identification processing |
— |
2002-05-14 |
| 6163606 |
System for providing virtual called party identification in a voice mail system |
— |
2000-12-19 |
| 6122359 |
System for coordinating calls between an adjunct device and a switching system |
Wayne A. Senneke, Mark A. Yaphe |
2000-09-19 |
| 6028922 |
System for deferred call answering in a telecommunications system |
Douglas Anthony Deutsch, Douglas William Varney |
2000-02-22 |
| 5778060 |
Work at home ACD agent network with cooperative control |
— |
1998-07-07 |
| 5703943 |
Completion of calls to a preferred agent in an automatic call distributor |
— |
1997-12-30 |
| 5657383 |
Flexible customer controlled telecommunications handling |
Eugene Gerber, Wayne A. Senneke |
1997-08-12 |
| 5436966 |
Interface for handling event messages generated by telecommunications switches with automatic call distribution capability |
John Christian Barrett, Eugene Gerber, Wayne A. Senneke |
1995-07-25 |
| 5425087 |
Telephone usage monitoring arrangement |
Eugene Gerber, John H. Gustavson, Frank J. Olderr, Wayne A. Senneke, Donald Robert Ziemann |
1995-06-13 |
| 5392345 |
Work at home ACD agent network |
— |
1995-02-21 |
| 5299259 |
Distributing calls over serving centers of a large customer |
— |
1994-03-29 |
| 5291552 |
Distribution of calls among automatic call distributors of a single large customer |
Daniel Kerrigan |
1994-03-01 |