Issued Patents All Time
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8842820 | Enhanced contact center architecture to support agent resource optimization | James Fan, Jennifer K. Lam, Deva-Datta Sharma | 2014-09-23 |
| 8838532 | Collaborative self-service contact architecture with automatic blog content mapping capability | James Fan, Deva-Datta Sharma, Jennifer K. Lam | 2014-09-16 |
| 8831184 | Systems and methods to redirect incoming contacts | James Fan, Jennifer K. Lam, Deva-Datta Sharma | 2014-09-09 |
| 8422644 | Systems and methods to redirect incoming contacts | James Fan, Jennifer K. Lam, Deva-Datta Sharma | 2013-04-16 |