Issued Patents 2025
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12432301 | Disconnected contact center request management | Kristin Renae Bosch, Benjamin Joseph DeStephen | 2025-09-30 |
| 12401748 | Call flow modification based on un-anchored agent input | Benjamin Joseph DeStephen, George John Thomas | 2025-08-26 |
| 12316808 | Contact center agent-routing efficiency score | Benjamin Joseph DeStephen, Michael Ian Stromar | 2025-05-27 |
| 12309322 | Contact center routing based on agent cost | Benjamin Joseph DeStephen, Kausar Maqbool Hassan, Michael Ian Stromar | 2025-05-20 |
| 12309323 | Dynamic routing of contact center requests | Benjamin Joseph DeStephen, Kausar Maqbool Hassan, Michael Ian Stomar | 2025-05-20 |
| 12301759 | Contact center routing based on agent routing scores | Benjamin Joseph DeStephen, Kausar Maqbool Hassan, Michael Ian Stromar | 2025-05-13 |