Issued Patents 2025
Showing 1–4 of 4 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12432302 | Priority score-based connection of user device to agent device | — | 2025-09-30 |
| 12412568 | Integrating an application programming interface with a contact center | Wei Dai, Fengcai Sun | 2025-09-09 |
| 12355920 | Calculating an estimated wait time | Kristin Renae Bosch | 2025-07-08 |
| 12341929 | Training an intent matching engine of a contact center | Wei Dai | 2025-06-24 |