Issued Patents 2024
Showing 1–9 of 9 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12184817 | Data analysis, filter and presentation techniques for call management systems | Gregory David Hansen, Megan Sarah Jennings, Emily Margaret Gray, Charles Balasingh, Janelle Denice Dziuk +2 more | 2024-12-31 |
| 12184814 | Learning based metric determination and clustering for service routing | Vijay Jayapalan, Bipin Chadha, John McChesney TenEyck, Jr., Eric Smith | 2024-12-31 |
| 12182299 | Dynamic tagging of media for service sessions | Vijay Jayapalan, Eric Smith | 2024-12-31 |
| 12067520 | Interaction effectiveness measurements | Vijay Jayapalan, Jeffrey David Calusinski | 2024-08-20 |
| 12041446 | Systems and methods of multi-factor authentication utilizing a vehicle | Ryan Thomas Russell, Janelle Denice Dziuk, Bryan J. Osterkamp | 2024-07-16 |
| 12015735 | On-hold experience | Gregory David Hansen, Megan Sarah Jennings, Emily Margaret Gray, Madhusudhana Rao Abburi, Charles Balasingh +3 more | 2024-06-18 |
| 11972304 | Systems and methods for automatic detection of an event and providing resources customized based on the event | Ravi Durairaj, William Daniel Farmer, Joel S. Hartshorn, Qunying Kou | 2024-04-30 |
| 11967311 | Recipient customized generative voice modeling | Ruthie D. Lyle, Vijay Jayapalan | 2024-04-23 |
| 11962717 | Method and apparatus for determining an on-hold queue position of a call | Gregory David Hansen, Megan Sarah Jennings, Emily Margaret Gray, Charles Balasingh, Janelle Denice Dziuk +2 more | 2024-04-16 |