Issued Patents 2024
Showing 1–8 of 8 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12120271 | Matching using agent/caller sensitivity to performance | Ittai Kan, Akbar A. Merchant | 2024-10-15 |
| 12120268 | Techniques for benchmarking performance in a contact center system | — | 2024-10-15 |
| 12022029 | Techniques for data matching in a contact center system | — | 2024-06-25 |
| 11936817 | Techniques for behavioral pairing in a task assignment system | Vikash Khatri, Jason R. Delker | 2024-03-19 |
| 11922213 | Techniques for behavioral pairing in a task assignment system | Ittai Kan, Vikash Khatri, James Edward Elmore | 2024-03-05 |
| 11915042 | Techniques for behavioral pairing in a task assignment system | Ittai Kan, Vikash Khatri, James Edward Elmore | 2024-02-27 |
| 11876931 | Techniques for benchmarking pairing strategies in a contact center system | — | 2024-01-16 |
| 11863708 | Matching using agent/caller sensitivity to performance | Ittai Kan, Akbar A. Merchant | 2024-01-02 |