Issued Patents 2021
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11146512 | Handing off customer-support conversations between a human agent and a bot without requiring code changes | Michael Gozzo, Jean-Philippe J. Joyal, Michael J. Spensieri, François U. Brien, Marc-Antoine Leblond | 2021-10-12 |
| 11070671 | Middleware pipeline that provides access to external servers to facilitate customer-support conversations | Michael Gozzo, Jean-Philippe J. Joyal, Michael J. Spensieri | 2021-07-20 |