Issued Patents 2021
Showing 1–4 of 4 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11089157 | Agent speech coaching management using speech analytics | Mary Tabitha Lumsden, Jonathan W. West | 2021-08-10 |
| 11082558 | Originating group text calls in a contact center | Jason P. Ouimette | 2021-08-03 |
| 10917521 | Handling a callback call in a contact center in response to a limited-content message | Guilherme A Miranda Villarinho | 2021-02-09 |
| 10891940 | Optimization of speech analytics system recognition thresholds for target word identification in a contact center | Steven K. Mammen, Patrick M. McDaniel | 2021-01-12 |