Issued Patents 2020
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10699183 | Automated system for proposing help center articles to be written to facilitate resolving customer-service requests | Christopher J. Hausler, Soon-Ee Cheah, Shi Yu Zhu, Ai-Lien Tran-Cong, Wai Chee Yau +2 more | 2020-06-30 |
| 10580012 | Article-suggestion system for automatically resolving customer-service requests | Christopher J. Hausler, Thomas Pelletier, Arwen Twinkle E. Griffioen, Soon-Ee Cheah, Anh Thien Dinh +7 more | 2020-03-03 |