Issued Patents 2020
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10798242 | Call volume reduction based upon a propensity to call in connection with a reason code | David Dunmire, Don Green, John Roberts, Anna Aspley | 2020-10-06 |
| 10699703 | System and method for artificial intelligence routing of customer service interactions | Don Green, Mazin Gilbert, David A. Kapilow, Kelley Mantione, Wen-Ling Hsu +3 more | 2020-06-30 |