Issued Patents 2018
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10154391 | Covert transmission of an assistance request message from a wearable device | John H. Yoakum | 2018-12-11 |
| 10079937 | System and method for providing agent assistance in contact centers | Dawid Nowak | 2018-09-18 |
| 9986097 | System and method for selecting an agent in an enterprise | Desmond Kirrane, Paul D'Arcy | 2018-05-29 |
| 9961120 | System and method for managing concurrent communications in a contact center | Parameshwaran Krishnan, Navjot Singh | 2018-05-01 |
| 9912814 | Integrating business performance activity with personal performance activity on a wearable device | John H. Yoakum | 2018-03-06 |
| 9883032 | System and method for guiding agents in an enterprise | Neil O'Connor, John H. Yoakum | 2018-01-30 |
| 9871923 | System and method for managing resources | James Hickey, Paul D'Arcy, Neil O'Connor | 2018-01-16 |