Issued Patents 2018
Showing 1–12 of 12 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10154140 | System and method for providing customer-specific ongoing call center assistance with the aid of a digital computer | David Milstein, Howard M. Lee | 2018-12-11 |
| 10142474 | Computer-implemented system and method for facilitating interactions via automatic agent responses | Yishay Carmiel | 2018-11-27 |
| 10121475 | Computer-implemented system and method for performing distributed speech recognition | — | 2018-11-06 |
| 10122849 | Computer-implemented system and method for retention of call recordings | Adam Waalkes, Haodong (Howard) Jiang, Matthew Thorn, Tom McCann | 2018-11-06 |
| 10044860 | System and method for call data processing | Alastair Sutherland, William A. Tolhurst | 2018-08-07 |
| 10044864 | Computer-implemented system and method for assigning call agents to callers | Thomas Veatch | 2018-08-07 |
| 10038784 | System and method for providing agent guidance | Thomas Veatch | 2018-07-31 |
| 10027804 | System and method for providing hiring recommendations of agents within a call center | Thomas Veatch | 2018-07-17 |
| 9947299 | System and method for offline content delivery through an active screen display | Maxim Shavit | 2018-04-17 |
| 9942401 | System and method for automated call center operation facilitating agent-caller communication | Alastair Sutherland | 2018-04-10 |
| 9881604 | System and method for identifying special information | Howard M. Lee, Steven Lutz | 2018-01-30 |
| 9860384 | Computer-implemented system and method for delivery of group messages | — | 2018-01-02 |