| 9813363 |
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service |
Adam Caldwell, Jeffrey William Cordell |
2017-11-07 |
| 9805030 |
Configuration for dynamically displaying language interpretation/translation modalities |
Jeffrey William Cordell, Lindsay D'Penha |
2017-10-31 |
| 9800668 |
Context aware transactions performed on integrated service platforms |
Michael T. Mateer, Jesse Andersen |
2017-10-24 |
| 9749465 |
Identifying recorded call data segments of interest |
Jeffrey William Cordell, David Scheet |
2017-08-29 |
| 9699313 |
Contact center call routing by agent attribute |
Jeffrey William Cordell, Michelle L. Steinbeck |
2017-07-04 |
| 9680991 |
Identifying recorded call data segments of interest |
David Scheet, Jeffrey William Cordell |
2017-06-13 |
| 9652727 |
Mobile care with a virtual queue |
Michael T. Mateer, Jesse Andersen |
2017-05-16 |
| 9654627 |
Electronic card delivery and communication channel integration |
Kellan Stec |
2017-05-16 |
| 9635179 |
Consumer care system |
Michael T. Mateer, Jesse Andersen |
2017-04-25 |
| 9621720 |
Providing data messaging support by intercepting and redirecting received short message service (SMS) messages |
Adam Caldwell, Jeffrey William Cordell |
2017-04-11 |
| 9584990 |
Short message service (SMS) response and interpretation application |
Geetha Gopalakrishnan |
2017-02-28 |
| 9584660 |
Method and apparatus of processing caller responses |
David Scheet, Jeffrey William Cordell, Daniel E. Smith |
2017-02-28 |
| 9584664 |
System, method, and computer readable medium for routing an agent to a preferred communications platform |
Jeffrey William Cordell, Gregory Stuart Cardin |
2017-02-28 |
| 9577973 |
Method and apparatus of providing live support service in a notification system |
Jeffrey William Cordell |
2017-02-21 |
| 9571620 |
Identifying recorded call data segments of interest |
Jeffrey William Cordell, David Scheet |
2017-02-14 |
| 9553991 |
User input driven short message service (SMS) applications |
Kellan Stec, Geetha Gopalakrishnan |
2017-01-24 |
| 9553989 |
Method and computer readable medium for geographic agent routing |
Michael T. Mateer, Craig A. Webster |
2017-01-24 |
| 9549300 |
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service |
Adam Caldwell, Jeffrey William Cordell |
2017-01-17 |
| 9549392 |
Method and apparatus of providing a mobile phone notification service |
Jennie Dawn Hanson, Jeffrey William Cordell |
2017-01-17 |
| 9544435 |
System and method for real-time geographical call display of automatic call distributor calls |
Michael Joseph Parmeley |
2017-01-10 |
| 9537993 |
Identifying recorded call data segments of interest |
David Scheet, Jeffrey William Cordell |
2017-01-03 |
| 9537959 |
Context aware transactions performed on integrated service platforms |
Michael T. Mateer, Jesse Andersen |
2017-01-03 |