Issued Patents 2017
Showing 1–7 of 7 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9832316 | Customer service model-based call routing and/or scheduling system and method | Bharat Prasad, Gunjan C. Vijayvergia | 2017-11-28 |
| 9832315 | Database allocation and analytics for service call centers | Gregory Yarbrough, Eric Smith | 2017-11-28 |
| 9774741 | Multimedia network transposition | Susan Blake, Frederick Eugene Diehl, Jr., Jerry Scott Beene, Michael Sjolander | 2017-09-26 |
| 9749463 | Methods and systems for multiple channel authentication | Anthony Scott Farnsworth, Zakery Layne Johnson, Joshua S. Kerr, Eric Smith, Charles Lee Oakes, III +8 more | 2017-08-29 |
| 9648161 | Edge injected speech in electronic communications | Greg Yarbrough, Eric Smith | 2017-05-09 |
| 9609140 | Methods, systems, and computer-readable media for transferring or recovering a communication between a number of participants | Judd Woehrle, Christopher S. Trost, Matthew C. Reedy | 2017-03-28 |
| 9553978 | Application triggered media control in call centers | Greg Yarbrough, Eric Smith | 2017-01-24 |