| 9742912 |
Method and apparatus for predicting intent in IVR using natural language queries |
Vaibhav Srivastava, Robin Dautricourt |
2017-08-22 |
| 9661067 |
Systems and methods for facilitating dialogue mining |
Suchana Seth, Bhupinder Singh, Mathangi Sri Ramachandran, Pallipuram V. Kannan |
2017-05-23 |
| 9652797 |
Intent prediction based recommendation system using data combined from multiple channels |
Subhash Ramchandra Kulkarni, Kranthi Mitra ADUSUMILLI |
2017-05-16 |
| 9626629 |
Categorization of user interactions into predefined hierarchical categories |
Vaibhav Srivastava, R. Mathangi Sri, Nitin Kumar Hardeniya |
2017-04-18 |
| 9600828 |
Tracking of near conversions in user engagements |
R. Mathangi Sri, Vaibhav Srivastava, Prashant V. Ullegaddi |
2017-03-21 |
| 9536248 |
Apparatus and method for predicting customer behavior |
Pallipuram V. Kannan, Mohit Jain |
2017-01-03 |
| 9536269 |
Method and apparatus for analyzing and applying data related to customer interactions with social media |
Andrew Chang, Pallipuram V. Kannan |
2017-01-03 |